Shipping policy
YU YU
Thank you for shopping with YU YU. We specialize in offering a wide range of stylish and practical bag products for global customers. We uphold rigorous packaging and shipping standards to ensure every order is precisely processed, safely packaged, and delivered in perfect condition within a standard logistics cycle.
1. Order Processing and Delivery Timeline
Our team completes full order verification, sorting and packaging procedures within 1-3 business days after your order confirmation is received, excluding weekends and statutory holidays. During peak shopping periods and promotional events with massive order inflows, standard processing schedules may be slightly prolonged. We will send proactive email notifications to customers once notable shipping delays occur. The estimated delivery time for standard shipments is 14 business days. All delivery durations are for reference only, and actual arrival time may be affected by logistics carrier delays, customs clearance progress, extreme weather, regional logistical limitations and holiday arrangements.
2. Shipping Fees and Parcel Tracking Service
All shipping fees applicable to your order will be automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics costs. Once your bag order is dispatched from our warehouse, you will receive an official shipment confirmation email containing complete tracking information. Tracking data and real-time logistics updates will generally go live and become queryable online within 24-48 hours after the carrier completes parcel pickup.
3. Shipping Address Accuracy Liability
Customers are required to double-check and confirm the accuracy and completeness of their shipping address during checkout to avoid delivery failures. YU YU will not assume any liability for misdelivery, undeliverable parcels or delivery losses caused by incorrect or incomplete address information provided by customers. Any parcels returned due to address errors will incur additional reshipping fees, which shall be borne solely by the customer.
4. Lost or Damaged Shipment Handling Rules
We provide standardized after-sales solutions for logistics abnormalities. If your parcel is lost during transit, please contact our customer service team within 7 days of your expected delivery date to initiate an official investigation. If your bag products arrive with structural damage, surface defects or broken packaging upon receipt, please reach out to our support team within 48 hours after delivery and provide clear photos of damaged items and original packaging for verification. Our team will evaluate the case professionally and resolve the issue efficiently.
5. Product Maintenance Guidelines and International Shipping Terms
Every bag product is attached with exclusive usage and maintenance instructions. Customers should follow official guidelines for daily use, cleaning and storage. YU YU is not responsible for product damage, deformation or wear caused by improper maintenance, unauthorized modification or personal misuse. For all international cross-border shipments, destination countries may impose customs duties, import taxes and other clearance fees according to local regulations. All additional charges are the customer’s sole responsibility and are not included in product prices or standard shipping fees.
6. Contact Information
If you have any inquiries or concerns regarding this Shipping Policy and your order logistics status, please feel free to contact us through the official channels below:
Trade Name: YU YU
Phone number: +852 4413 8798
Email: service@yuyucarry.shop
Physical address: Yu Tung Road, Tung Chung, NT, Hong Kong SAR China